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A From Address is visible to subscribers who receive your emails.  Make sure to make the from name and address recognizable to your subscribers, so they'll be more likely to open your messages.

Create a New From Address

  1. Open the Account folder
  2. Click From Addresses
  3. Click Create From Address
  4. In the Name field, enter the desired from name/display name
  5. In the Email field, enter the desired from email address
  6. Optional: enter an email into the Reply To field, if you want to have the 'Reply-To' address be different from the From address
    1. Note: the Reply-To address is the address that will show when a subscriber sends an email by clicking Reply.  The Reply-To address will automatically be the From Address unless specified differently in this field.
  7. Click Update.

NOTE: Use your own domain in the From address.

You may not use any "free" email addresses as your From Address, i.e. @aol.com, @hotmail.com, @gmail.com, @yahoo.com, or any other email address that does not accurately reflect the identity (sending domain) of your company or attempts to hide your identity from recipients.

Your email may be rejected/bounced if you use these free email providers as from addresses. All DMARC compliant mail receivers (Yahoo, Hotmail, Gmail, etc) are bouncing emails that are sent with these from addresses (@yahoo.com, @outlook.com, etc) but are not sent through their servers.

Edit a From Address

  1. Open the Account folder
  2. Click From Addresses
  3. Click Edit From Address
  4. Make the desired changes
  5. Click Update

Delete a From Address

  1. Open the Account folder
  2. Click From Addresses
  3. Click Delete From Address
  4. When prompted, click Yes
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